Return & Refund Policy

Last Updated: 26/11/2025

Thank you for shopping at GiftZoneAE.com! We want you to be completely satisfied with your purchase, so if for any reason you are not happy with your order, we are here to help. Please read our Return & Refund Policy carefully to understand the process and guidelines for returns and refunds.

1. Return Eligibility

We accept returns on most items within [X] days of receiving your order, provided the following conditions are met:

  • The item is unused, in its original condition, and with all original tags, packaging, and accessories intact.
  • The item is not marked as non-returnable or final sale (e.g., personalized, perishable, or hygiene-related items like beauty products, or opened electronics).
  • You must provide proof of purchase (e.g., order number, receipt, or invoice) when requesting a return.

Note: Items purchased during a special sale, promotion, or clearance event may be subject to different return terms. Please refer to the specific terms mentioned during the promotion.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [Insert Contact Email] or [Insert Contact Number] within [X] days of receiving your order. Provide your order number, item(s) to return, and the reason for the return.
  2. Return Instructions: Once your return request is approved, you will receive a Return Authorization Number (RAN) and instructions on how to return the item(s).
  3. Prepare the Item for Return: Carefully package the item in its original packaging, if possible. Ensure the item is securely packed to prevent damage during transit.
  4. Ship the Item: Ship the item back to the address provided by our customer service team. You are responsible for the cost of return shipping, unless the item is defective or damaged upon arrival.

3. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

  • Personalized Products: Custom-made or personalized items (e.g., engraved gifts, custom prints) are final sale and cannot be returned or exchanged.
  • Hygiene Products: Products such as beauty items, fragrances, and health-related goods that have been opened or used cannot be returned for safety and hygiene reasons.
  • Perishable Goods: Food items, flowers, or other perishable items are not eligible for returns.
  • Gift Cards: Gift cards or vouchers are non-returnable and non-refundable.

4. Refunds

Once we receive your returned item and confirm it meets our return policy, we will process your refund. Refunds will be issued to the original payment method used during the purchase.

  • Processing Time: Refunds will typically be processed within [X] business days after we receive the returned item(s).
  • Shipping Costs: Original shipping fees are non-refundable, unless the return is due to an error on our part (e.g., defective or incorrect item sent).
  • Partial Refunds: If the item is returned in a condition that is not resalable (e.g., damaged, used, or missing parts), we may issue a partial refund or deduct the cost of the damage from the refund amount.

5. Exchanges

We currently do not offer direct exchanges. If you would like a different product or size, please return the original item following our return process and place a new order for the desired item.

6. Defective or Damaged Items

If your item is defective, damaged, or incorrect upon arrival, please contact us immediately at [Insert Contact Email] or [Insert Contact Number], and we will resolve the issue as quickly as possible.

In this case, you are not responsible for return shipping costs, and we will either:

  • Send you a replacement item at no additional cost.
  • Issue a full refund, including shipping costs, once the defective or damaged item is returned.

7. Gift Returns

If you received a gift and would like to return it, please contact our customer service team with the order number and gift recipient’s details. We will issue the refund as a store credit or gift card for use on future purchases, depending on the circumstances.

8. International Returns

For international orders, please note that:

  • You are responsible for return shipping fees.
  • Customs duties, taxes, and import fees may be non-refundable.
  • Please ensure that the returned items are clearly marked as “Returned Goods” to avoid customs charges.

9. Order Cancellations

You may cancel your order only before it has been processed or shipped. Once an order is shipped, it cannot be canceled. To request a cancellation, please contact us as soon as possible at [Insert Contact Email or Number].

10. Contact Us

If you have any questions or concerns about returns or need assistance with a return, please contact our customer service team:

  • Email: giftzone1990@gmail.com